Enterprise Support Retainer
SLA-backed monthly retainer with guaranteed response times and reserved engineering capacity.
Starting from ₹99,999
A rolling retainer that reserves senior engineering capacity for your roadmap — feature delivery, production escalations and architecture reviews — without the cost and lead time of hiring. Unused hours roll over within the quarter and everything runs through a single escalation channel.
Priority incidents are acknowledged within 30 minutes on the enterprise tier, and every contract includes a named technical account manager plus a monthly architecture and capacity planning call.
What is Included
- ✓ Reserved senior engineering hours each month
- ✓ 15 to 30 minute priority incident response
- ✓ Named technical account manager
- ✓ Private Slack or Teams escalation channel
- ✓ Monthly architecture and code review call
- ✓ Roadmap and infrastructure capacity planning
Technologies We Use
LaravelNode.jsPythonGoKubernetesAWS