Service Level Agreement
This agreement sets out the availability we commit to, and what you receive if we do not meet it.
Last updated 25 August 2026
Network availability
We target 99.9% network availability per calendar month, measured at our network edge.
Service credits
If monthly availability falls below the target, you may request a credit against the affected service:
- 99.0% – 99.9%: 10% of that month's fee
- 95.0% – 99.0%: 25% of that month's fee
- Below 95.0%: 50% of that month's fee
Credits are applied to your account balance and are the sole remedy under this agreement.
What is excluded
- Scheduled maintenance, announced in advance.
- Emergency maintenance required to preserve security or data integrity.
- Faults in software, configuration or content you control.
- Outages caused by your exceeding the resources of your plan.
- Events outside our reasonable control, including upstream provider and carrier failures.
Claiming a credit
Open a ticket within 30 days of the incident, quoting the affected service and the dates and times concerned. Our monitoring records are used to determine availability.
Questions about this page?
Contact Ahir Hosting.